Refund policy
We are proud to offer a 60-day money-back guarantee on all our products. If, for any reason, you are not satisfied with your purchase, we are happy to facilitate a return or provide you with a free replacement.
Return Process:
- Contact our customer service team via [email/phone] within 60 days of receiving your order to initiate the return process.
- Provide your order number and a brief explanation of the reason for the return.
- Our customer service team will guide you on the return procedure and provide you with a return authorization (RA) number.
Return Options:
Option 1: Money Back Guarantee: Upon receiving your returned item at our warehouse, we will issue a full refund to your original payment method.
Option 2: Free Replacement: If you prefer a replacement, we will ship a new product to you at no additional charge. Please note that this option is subject to product availability.
Return Conditions:
- The product must be returned in its original packaging and in unused condition.
- Include the provided RA number on the return package.
- Shipping costs for the return are the responsibility of the customer.
At Lokos, we are committed to providing excellent customer service, and we appreciate the opportunity to resolve any issues you may encounter. Thank you for choosing us, and we look forward to assisting you with your return.